Premium Mineralz - The Best Pure Mineral Makeup that basic Nature has to offer at a discount price.

Premium Mineral Makeup at Discount Cosmetics Prices

Premium Mineralz®

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Shipping & Payments

Shipping

We ship via USPS First Class, Priority, or Express Mail within the United States and via USPS Global Priority, Global Express or International First Class (Airmail Letter Post) Worldwide.

The shipping calculator in our shopping cart gives an estimated time-in-transit for each shipping method shown. These times are provided by the US Postal Service: We have no control over them and are not reponsible for their accuracy.

Please Note that International shipments using First-Class Package International Service (aka Airmail Letter Post) can as much as 8+ weeks to arrive. Additionally there is no tracking available and we assume no responsibility for their arrival. We will guarantee arrival of orders shipped Global Priority or Global Express. All International shipments can take up 45 days for delivery regardless of the method shipped and we can not initiate an inquiry until that time has passed.
Declared Value is the item total and can not be changed. Buyer responsible for any and all customs, duty, tariff & tax fees.

See List of "No Shipping Days" due to Post Office Holidays.

Winter Hours: (Times are Central)
Monday - 1pm to 5pm
Tuesday - Thursday 8am to 5pm
Friday - 8am to Noon

While our goal is to ship everything within 24-48 hours or less (excludes weekends and Holidays), on occasion we are not able to fulfill it. However, You will be kept current by email of the status of your shipment if it is delayed. You can review the current status of your order by logging into your account.
The Current Shop Record for "Fastest Shipping Turn-Around Time" is 11 Minutes! So if you 'just' placed your order and the status is already changed once or even twice - Yes, we are Already on it!

First time buyers -- For security reasons, we must ship to confirmed payment owner and address.

Note: Increased security measures by our credit card processor require improved tracking of order deliveries. Therefore, Signature is required for delivery of orders over $200.

 

Shipping is based on the total weight of the products ordered and the destination.
First Class Mail on most domestic orders is in the $3.90-5.00 range
or Priority Mail for $8-10
International First Class Mail $6-10, Global Priority $20-30
If you log-in then click checkout with items in your shopping cart, it will tell you the exact shipping. You can remove or add items to the cart from there.

We also make Express Shipping available if you need it even Faster.

Special Note: Please, double check your Address! Orders returned to us will be charged a 40% handling fee and we will not be responsible for orders you had us send to the wrong address.

Payments

When creating an account or logging in to your existing account, you are on our Secure Server.

All prices listed are in US Dollars. Buyer responsible for any and all customs, duty, tariff & tax fees.
Payments accepted only in US Dollars.
Prices are subject to change without Notice. All Sales are Final.

We accept Credit Cards, Money Orders* and Paypal.

You do Not have to open a PayPal Account to use our PayPal processor. They will process a credit/debit card payment like any normal credit card processor.
Note: if you are a PayPal member, you can either use your account, or use a credit card that is not associated with a PayPal account. In that case you'd also need to use an email address that's not associated with a PayPal account.

Please Note: PayPal "eCheck" Instant Purchase Payments are NOT paid by PayPal for Four (4) business days. If you pay with an eCheck, your order will not ship until PayPal sends the payment four(4) Business days later.

If you choose Money Order, you will be sent an email of your Order Invoice that we ask you to Print out and mail in with your payment.

*Due to the increase in counterfeit Money Orders, your Order may be held 2 to 14 days until payment clears. International Money Orders are no longer accepted.

Order Changes/Cancellation - Orders can be cancelled or changed up until they leave here and the status is "Shipped."
Email us as soon as you realize the error and we will see what we can do.... We promise to "try"!

Special Note: Any order returned to us "Refused" will be charged a 40% handling fee.

Sorry, No Personal Checks.

 

At note about Orders, Shipping and Phone:
(aka Deb goes on a Rant!)

In a recent phone conversation with one of Our Vendors about an order I placed with them 3 days ago, they advised me that they "thought it had shipped but couldn't say for sure" and were unconcerned because I "will know for sure when it arrives in a couple days".....

I was stunned and amazed...

What kind of stupid accounting do they use that they don't know if an order has been processed - or shipped?... and don't even get me started about their lack of interest in their customers!

Everyone at Premium Minerals works very hard to get your order processed as quickly and efficiently as possible:   we're human - we can make a mistake from time to time - but we will fix it!

We do not have a big "Call Center" with a bunch of people who have never even Seen the Products blindly answering phones. And, we can't even hear the phone over the machines most of time... relying heavily on email. This may sound impersonal but I can assure you it is NOT! It is merely efficient: instead of taking notes about a phone conversation - hoping we recorded all the right information; we can simply look at the emails.

Our Customers are Real People to us...Not just Account or Invoice Numbers! And, since you are Real, we care what you think: If you have a question, we will do our best to get it answered. If you have a problem, we will do our best to get it fixed. And, if you ask about an order, we can tell you for positive "when it shipped"!

Thanks for listening....
and Thank you for shopping Premium Minerals!

Sincerely,

Deb
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All orders over $100.00 receive FREE shipping within United States. **Excludes_Empty_Jars
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