Frequently Asked Questions
1. What is up with these "funky" color names?
They are names of real minerals of a "Similar Color". They are Not that mineral.
We have tried to indicate all sparkling/shimmering/frosted colors by adding the word Glow
to their names. For our "Chameleon Colors", the word Fire indicates sparkles of a totally different color!
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2. I already use another brand... Can I mix them?
Certainly! Most customers do go ahead and mix their remaining "other brand" with ours to get it used up!
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3. I've tried other brands and was allergic to them. What makes yours different?
Our minerals do not contain fillers,
waxes, oils, perfume, etc.. Other companies add these to
make their production costs cheaper and to make that
"cheapened" product appear more appealing (bismuth oxychloride). It is those
ingredients that cause the most allergic reactions. Many
customers who have been allergic to other brands, are able
to use ours with no fear.
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4. So, just exactly what is in it? What about SPF?
We have our Ingredients List on our "Ingredients" page.
Most of our products provide SPF in varying degrees depending on the formula. Using them together increases your protection!
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5. How much do I get?
Industry standards list jar size by
Liquid Volume...Not really relavent to our Dry Powders! So,
we put a detailed list of jar sizes and quantities at the
bottom of our Ingredients page
"Ingredients"
page.
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6. If I use Foundation, why would I want a separate "CoverUp"?
While our foundations give you
excellent coverage, occasionally mother nature gives us
imperfections that just need a little extra coverage... dark
circles, acne, rosacea, scars, etc. Not everyone "Needs"
extra coverage all the time. Others mix a CoverUp with their
foundation for everyday use... It all depends on your own
skin.
The really beautiful thing is that
they do it all while giving you the look of flawless,
beautiful bare skin!
Go to Coverups and Correctors
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7. What payment options do I have?
Online options include Credit Cards, PayPal and Money Orders.
We currently accept Money Orders mailed in to us for US orders.
Our shopping cart is also set up for PayPal payments so that you can use your Credit/Debit card
with or Without having a PayPal account.
♥New We are pleased to now be able to offer you Bill Me Later from the PayPal Financing Program. The Bill Me Later Payment Option will appear on the PayPal page where you enter your credit card info or log-in to your PayPal account.
PayPal's Bill Me Later customer support line (866) 528-3733
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8. How long will it take my order to arrive? How will it ship?
We use USPS First Class Mail for most
orders within the United States and Airmail Letter Post for
orders going outside the United States. Most orders within
the US arrive in 3-5 days depending on destination. We offer
an Upgrade to Priority Mail in case you need it just a
little bit faster.
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9. What about Samples?
Because is it sooooo hard to choose the right Foundation - even while standing at a huge makeup counter....
and variations in computers monitors skew the colors of pictures, we make our Foundations, Blush, Finish, Bronzers, Coverups and Correctors available in Sample Sizes. See our
Samples Category
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10. How do I know which color? The picture looks okay but....
No two Monitors will display a picture with the exact same colors. Different manufacturers,
different computer systems, different personal settings.... This makes picking the right color even harder!
That is why we have the Samples available. It allows you to see the colors before you commit to full sizes!
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11. What about Bulk / Distributor / Wholesale / Affiliates ?
Our Wholesale Distributor Site is located at
www.Prmnl.com
Affiliate Information is located on our
Affiliate Info Page.
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12. Can I change/cancel my order? What does the order "Status" mean?
There are Six possibilities for Order Status: New Order, Processing, Shipped, Pending Pmnt Rcpt, Pend Confirmation and Cancelled.
They are visible in your account history.
- New Orders are ones we have not seen yet.
- Processing Orders have been printed and are being packaged
for shipment.
- Pending Pmnt Rcpt (Pending Payment Receipt) Orders are those that we have not
yet received payment... As soon as we do, we change the
status.
- Pend Confirmation (Pending Confirmation) Orders are those that require additional information before we can finish processing it. That information could be a question about a product sent to you or simply awaiting additional verification from the credit card processor.
Order Changes/Cancellation - Orders can be cancelled or changed up until they leave here and the status is "Shipped."
Email us as soon as you realize the error and we will see what we can do.... We promise to "try"!
Email is BEST as we can not hear the phone over certain machines.
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13. Do you have a Catalog?
We now have a Catalog that you can print out online! And, Unlike our Text-Only Product List
that comes with every Order, the Online Catalog is Always
Current. (our favorite print shop simply can not keep up with us!)
Printable Catalog
Caution: Page is LARGE and slow loading!
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14. How much will shipping be? Can I pickup my order at your Shop?
Shipping is based on the total weight of the order.
First Class Mail on most orders is in the $3.50-$4.00 range
or Priority Mail for $6.00-7.00
If you log-in then click checkout with items in your shopping cart, it will tell you the exact shipping. You can remove or add items to the cart from there.
Sorry, we are not open to the public for pickup of orders.
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15. How do I use my Coupon?
On the Payment page of the checkout(the page after shipping choice), there is a box to enter the coupon code in. Coupon Codes are Case Sensitive so make sure that your CAPS Lock is OFF.
Then click redeem coupon button. The page will reload with the message "Congratulations, ...."
at the top. Then choose your Payment Method and click continue.
The Coupon Discount will be listed on the Confirmation Page.
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